Frequently Asked Questions
Everything you need to know about the world's leading rugby brand.
How do I choose the correct rugby ball size?
Rugby ball sizes are typically based on age: Size 3 is for children up to 9 years, Size 4 is for youth aged 10-14, and Size 5 is the official full-size ball for ages 15 and up.
What is the shipping timeframe for international orders?
Standard international shipping usually takes 7-14 business days. Express options are available at checkout for faster delivery within 3-5 business days.
How should I care for my Gilbert rugby ball?
To ensure longevity, wipe your ball with a damp cloth after use to remove mud. Always store it in a temperature-controlled environment and avoid over-inflating beyond the recommended PSI printed on the valve.
What is your return policy for teamwear and equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that custom-printed team jerseys and personalized equipment cannot be returned unless they are defective.
Are your headguards and body armor World Rugby approved?
Yes, all Gilbert protective equipment is rigorously tested and manufactured to meet the strict safety standards and regulations set by World Rugby.
Do you offer bulk discounts for clubs or schools?
Absolutely. We provide special pricing for bulk orders of balls, training equipment, and team kits. Please contact our sales team through the 'Club Enquiries' page for a custom quote.